Terms & Conditions

The Agreement

These Terms and Conditions for Phioro’s Sale and Delivery of goods shall apply to all offers and agreements between Phioro and the customer.
The scope of the agreement appears from Phioro by written order confirmation and/or from a separate written agreement, if any, between the customer and Phioro.

Parties to the agreement

The parties to this agreement on order, sale and delivery of goods are the customer and Phioro. The parties shall in every respect be responsible for compliance with the terms.
The customer shall be liable for payment for the goods delivered under the agreement. By signing this agreement the customer agrees to the estimate, while understanding that this price may be forced to change according to fluctuations in price of materials while manufacturing the order.
The agreement shall take effect EITHER once an offer is accepted by the customer and the deposit is paid and confirmed by Phioro in writing, OR if an order placed by the customer is confirmed in writing by Phioro or a start has been made on carrying out the order.

Prices and Payment

All prices are exclusive of VAT/TVA and other government duties, as well as any costs incurred in the context of the agreement, such as any extra changes made during production at request of the customer.
All prices shall be stated in USD or as otherwise agreed between the Parties. If an additional discount is agreed for the purchase or order of a certain product, Phioro is not obliged to apply any additional discount in future agreements between Phioro and the customer.
Overdue payment shall entitle Phioro to charge default interest from the due date until actual payment is affected. Furthermore, Phioro shall have the right to levy charges for the forwarding of reminders.
The customer shall not be entitled to set off any counterclaims which have not been acknowledged in writing by Phioro and shall not be entitled to withhold any parts of the payment due to counterclaims of any kind. Even if the customer is of the view that the quality of the delivered goods is not in accordance with what he purchased, this does not release him from the obligation to pay.

Complaints and Returns

Due to the level of time, effort, design and quality control applied to each and every Bespoke Design, One-of-a-Kind Pieces are non-refundable.
Note: The deposit is non-refundable, once a Design has been agreed by signing this agreement clients accept that the design is final unless otherwise stated by Phioro based on unavoidable production requirements.

3 Month Warranty

Should the piece break through natural wear and tear within the first 3 months we offer a free repairs service.
Should the jewellery piece break after this period the repair is at the discretion of Phioro and the customer may be charged for the repair.

Yearly Servicing Policy

We are happy to service your product free of charge (exclusive of postage costs), each year up to 5 years after purchasing the piece. We take pride in our work and appreciate that general wear and tear of the product will detract from the beauty of the piece. We will re-polish, and clean your design so that it looks as good as new.